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  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM

Retail Customer Experience Associate




Are you ready to bring your amazing self to work?

At Macy’s, Inc., we’re on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each person here is unique. So we respect and invest in each individual to create growth, pride and satisfaction. If we are able to bring our whole selves to work, it translates into a more abundant and wider array of ideas and energy for all to benefit from. Our success will be built on amazing colleagues, working together.


Job Summary:

As a Customer Experience Colleague, you will prioritize the customer experience by selling to our customers in the moment to service their needs. You will drive enterprise wide cross-category selling across multiple selling platforms to deliver sales goals, achieve sales growth, and enhance the shopping experience by providing personalized service in all departments.. This position exemplifies the Own Your Style service model and requires a can-do attitude that goes above and beyond with  a personable and efficient approach when servicing the customer. You will collaborate and build great partnerships with peers, especially with At Your Service colleagues, and connect your customer to a Personal Stylist when necessary.


What we can offer you:

  • An inclusive, challenging, and refreshingly fun work environment
  • Empowerment to perform impactful work with tangible results
  • Coverage across medical, dental, vision, and retirement
  • Employee Assistance Program (mental health and financial literacy resources)
  • Fully-Funded education benefits may include 100% of tuition, books, and fees
  • Merchandise discounts
  • Colleague Resource Groups (CRGs), give-back/volunteer opportunities


What you will do:

  • Provide an exceptional customer experience by selling merchandise and meeting any need our customer may have whether its in-store or through virtual selling.
  • Leverage product knowledge and digital resources to increase sales by educating customers in making the best product choices and expanding their merchandise options
  • Assist the customer in making the best product choices focusing on size and fit in apparel areas
  • Promote your services by leveraging company social media assets and utilizing the sales promotion calendar to drive sales
  • Develop and maintain relationships throughout the store in order to problem-solve and create the best possible outcome for the customer
  • Communicate with the Sales and Customer Experience Manager and provide daily customer feedback to create a better customer experience
  • Maintain department recovery standards, including selling floor and fitting rooms
  • Adhere to asset protection control and compliance procedures


Who you are:

  • Focused on upholding Macy’s dedication to fulfilling ideals of diversity, inclusion and respect that our company aspires to achieve, every day in every store and office, with every customer and associate
  • Flexible availability, including days, evenings, weekends and holidays
  • Ability to effectively communicate and present information to customers, peers, and all levels of management
  • Resourceful and able to adapt quickly to changing priorities
  • At least 1 year of selling or retail experience


Essential Physical Requirements:

  • Prolonged periods of standing/walking around the store or department
  • Frequent use of computers and other technology, including handheld electronic equipment
  • Reaching, crouching, kneeling, stooping, color vision and climbing ladders
  • Lifting and moving items weighing up to 50 lbs.


About Macy’s

Now is an exciting time for a Macy’s career as we continue to focus on creating exciting and memorable experiences for every Macy’s customer, whether their journey starts online or in the store. Our opportunities in Sales, Merchandise, Operations, Customer Service, Warehouse, Marketing and other areas let you express your creativity and commitment to excellence, grow your career and make a difference to your Macy’s colleagues and customers.


Bring your creativity, energy and ideas to the Macy’s team – Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.




  • This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Click here to see details on benefits.