OPEN TODAY 10:00 AM TO 9:00 PM

Regular Hours

  • Monday - Thursday10:00 AM - 8:00 PM
  • Friday - Saturday10:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM


Macy’s – Now Hiring – Full-Time positions available!



Essential Functions:

Active Supervision & Customer Experience:

  • Conduct health & safety checks as colleagues report for work to ensure a safe environment for colleagues and customers.
  • Provide Active Supervision by continually circulating the selling floor, directing colleagues and supporting daily priorities to optimize the customer experience and increase sales. Redirecting resources  as needed.
  • Lead activities to ensure customer readiness and exceptional presentation standards. Alert Store Leaders of any opportunities that are not aligned with this goal.
  • Role model behaviors that build lasting customer relationships ― redirect and provide colleagues with fast-feedback to foster the same behaviors, and recognize colleagues for practicing them.
  • Help build a proactive and solution-oriented customer centric culture in the store to ensure consistent customer experiences.
  • Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others.
  • Handle various responsibilities related to the physical operation of the facility, including activities required to open and close the building, as well as involvement in daily back-of-house functions.
  • Regular, dependable attendance and punctuality. 
  • Demonstrate agility and perform other responsibilities as needed.


  • Oversee all fulfillment and in store pickup functions to complete and expedite daily tasks Participate in Omni Checkpoints to discuss & resolve the status of open aged orders and daily processes.
  • Process shippable returns and abandoned in store pickup orders.
  • Provide single voice to Operations and Visual Merchandising Manager and Manager Business Administration regarding daily activity.
  • Utilize daily fulfillment workload planner to ensure adequate scheduling and flex resources.
  • Monitor dashboard/alerts to ensure timely completion of BOPS (Buy Online Pickup in Store) and BOSS (Buy Online Ship to Store) process.
  • Utilize reporting to ensure achievement of daily metrics (fill rate, Speed to Ship, BOPS Ready On Time, etc.).
  • Be proficient in SP Manager, myShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.


  • Ability to perform interviews and recognize friendly, customer-focused individuals to be hired into Selling and Support Colleague roles.
  • Conduct Welcome Calls to newly hired colleagues and support Store Leaders in onboarding seasonal colleagues.
  • Support seasonal colleagues in key onboarding activities such as store tours and colleague schedule pick-up.
  • Act as a liaison for seasonal colleagues and Incumbent Ambassadors to ensure a positive and productive onboarding experience.



  • Bachelor’s degree preferred.
  • Previous retail experience required.
  • At least one year of supervisory experience preferred.

Communication Skills:

  • Effective verbal and written communication skills.
  • Ability to engage with customers and find appropriate service solutions.

Mathematical Skills:

  • Basic math functions such as addition, subtraction, and calculating percentages coupled with the ability to use mobile devices.

Reasoning Ability:

  • Self-starter, able to work independently and as part of a team and must have good time management skills. 

Physical Demands:

  • This position involves constant moving and standing.
  • Involves standing for at least two consecutive hours.
  • Involves lifting at least 30 lbs.
  • May occasionally involve reaching, stooping, kneeling, crouching, and climbing ladders.
  • May involve reaching above eye level. Involves close vision, color vision, depth perception, and focus adjustment. 

Other Skills:

  • Ability to collaborate and function as a member of a team, as well as working independently.
  • Must possess a strong sense of urgency.
  • Should be comfortable with the use of computers, mobile technology, and frequent use of RF equipment. 

Work Hours:

  • Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.