Hours

Open until 7:00 PM

Regular Hours

  • Monday - Wednesday11:00 AM - 7:00 PM
  • Thursday - Saturday11:00 AM - 9:00 PM
  • Sunday11:00 AM - 6:00 PM

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Macy's

08/15/2022

Prestige Beauty – Full Time

Job Overview:

As a Beauty advisor, your focus is to support the Beauty needs of our customers to drive sales. Your role is to provide an elevated and seamless customer experience through your expert skills in beauty knowledge, virtual selling, service & recovery. Your goal is to exceed performance metrics.  You are focused on customer acquisition and building strong client relationships. You embrace innovation and are comfortable communicating with customers via phone, virtual 1:1 appointment, virtual events and leverage new selling ideas and applications. Provide customer consultation, make-up and product application following all current hygiene standards.  Perform other duties as assigned.

Essential Functions:

  • Drive and exceed sales goals by providing a personalized beauty experience based on individual customer needs
  • Provide a high level of service based on customer preference by leveraging product knowledge and providing expert advice to each customer.  Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back.  Provide outstanding service – whether that be in person, virtually or on the phone
  • Drive customer acquisition. Leverage MyClient to nurture client relationships through impactful and personalized outreach. Drive sales through leveraging Macy’s Loyalty Program
  • Participate in pre-selling and sales driving events
  • Remain up to date with all training through Beauty Playground. Attend Vendor trainings and virtual trainings as assigned
  • Self-motivated to stay current on brand related product knowledge and beauty trends
  • Partner with Counter Manager and CSX Manager to identify business driving opportunities
  • Meet regularly with your supervisor to discuss your performance, goals and actions
  • Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
  • Upkeep a clean, safe and inviting environment in alignment with our company provided standards & guidelines
  • Regular, dependable attendance & punctuality

Qualifications and Competencies:

  • High School Diploma or equivalent required
  • Previous cosmetic or fragrance sales experience a plus
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

 

Fulfillment Support Captain – Full Time

Job Overview

The Sales / Support Captain is an elevated hourly colleague that supports sales and support functions within the 4 walls of the store, providing override capability, driving business effectiveness, and focused on assigned tasks as defined by the STM/PL.

As a Sales / Support Captains you will be responsible for prioritizing the customer experience through active supervision and enhancing the service culture.

You will have a key role in communicating expectations and priorities to associates. You will help create a fun and engaging store environment for customers and associates. As an advocate for the customer, you will role model and provide fast feedback on how to make every customer experience optimal. You will be an expert in satisfying the customer and driving results through promotional and Omni selling initiatives. This position leads to Sales and Customer Experience Manager or Operations and Visual Merchandising Manager. Macy’s uses a scheduling plan that allows our associates to participate in the creation of their work schedules by managing availability and identifying preferences. Additionally, during key events and peak selling times, Macy’s may offer additional shifts to our associates, which they may pick up using the self-scheduling tool. Details on Macy’s schedule options are available during the interview process.

 

Essential Functions

  • Occasionally participate in Active Supervision by circulating the selling floor, directing and redirecting colleagues while supporting daily leadership priorities to optimize the customer experience and support sales volume within specific area of responsibility
  • Assist with customer service issues as needed; has ability to override for resolution.  Manage customer and colleague flow within the designated area to the needs of the business.  Execute store opening and closing procedures; access to alarms systems and keys
  • Assist people leader with managing workload and/or projects as requested
  • Provide feedback and contribute observations via PLRole model ability to build lasting customer relationships.  Help build a proactive and solution-oriented customer centric culture in area of responsibility to ensure consistent customer experiences
  • Meet with People Leader daily to discuss total store activities to monitor and focus for the dayPerform all applicable sales and/or support duties in addition to the above
  • Manager customer service issues to completion.  Lead store activities to ensure customer readiness and exceptional presentation standards.
  • Alert Sales and Customer Experience Manager or Operations and Visual Merchandising Manager of any opportunities that are not aligned with this goal
  • Oversee colleague execution and completion of daily Fulfillment responsibilities.
  • Have practical knowledge of store systems ― POS, MPOS, RF equipment, MyClient, MyStore App ― and ability to educate others.
  • Regular, dependable attendance and punctuality.

 

Qualifications and Competencies

  • Minimum High School or GED
  • 1-2 years direct experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

 

More information can be found at www.macysjobs.com